Shipping and Return Policy

Shipping Policy

We are offering a $25 flat-rate shipping fee on all orders with package sizes under 30"x30" inches, and 20lbs in weight.  For orders that exceed this size/weight limit we will contact you with additional shipping information and fees.  Should you find the additional shipping fees too high, we will promptly provide a refund your purchase.

At Mitre & Muse, we take pride in crafting each frame and panel with utmost care and precision, tailored specifically for your order. To ensure exceptional quality, we kindly request a lead-time of 3-4 weeks for preparation before your order is ready for shipping.

Returns Policy

While we strive for your complete satisfaction, we understand that sometimes things may not go as expected. If you encounter any issues with your order upon its arrival, please get in touch with us, and we'll do our best to address and resolve the situation to your satisfaction.

We want you to be happy with your purchase from Mitre & Muse. If there are any problems, please reach out to us within 30 days of receiving your order, and we'll work closely with you to find a suitable solution.

Our goal is to build lasting relationships with our customers, and your feedback matters to us. We're committed to providing excellent customer service and ensuring you have a positive experience with us.

If you have any questions or need assistance regarding our shipping or returns policy, feel free to contact us. We're here to help and make your experience with Mitre & Muse a memorable one.